Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Connecting to non-wifi computers

Arthur Jun 17, 2013 04:11PM UTC

I don't seem to be able to connect Actions to my computer which is connected via a cable rather than WiFi, though I am able to perform the test of the server application from the iPad.

I noticed that in the support docs for network trouble shooting that everything seems to stress that the computer be on the same WiFi network. It is on the same network, but no connected wirelessly.

Is that my problem?

Up -3 rated Down
Cristiano Jun 17, 2013 05:50PM UTC Actions S.r.l. Team

Hi Arthur,

no it’s not a problem to have your computer connected via cable to the network.
I just think that maybe for some reason the bonjour service on your computer is unable to find your iPad automatically in the network and you have to connect writing down your computer IP.

Can you confirm that the server test says “Successful test!”?
If the test is successful then try to connect Actions using the same IP in the Custom IP address.
IMPORTANT! before to connect Actions remember to STOP the connectivity Test from Actions Server , or Actions will not able to find Actions Server. Maybe this is the reason why you can’t connect now.

Let me know how you proceed

Regards

Marco

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@getactionsapp.com
http://assets3.desk.com/
false
usefoolapps
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete