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getting actions to respond

cassandra Jan 16, 2014 08:39PM UTC

I had just recently downloaded actions, but when I did everything it asked me to do I get this sentence stating that "Safari could not open the page because the server stopped responding, and when I open the application on my iPad nothing works, so I don't know what to do in order to get it to work in sync with my iPad. I've followed all the steps to get it setup and start working but nothing works.

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Cristiano Jan 24, 2014 01:29AM UTC Actions Team

Hi Cassandra

Sorry for taking so long in getting back to you, we are a very small team and we have been literally flooded by feedbacks and requests in these days. We are making extra efforts to reply to all of you. Thank you for your patience!

My bet from your description is that you haven’t actually connected your iPad and you Mac (i assume you are using Mac as you talk about Safari, but maybe you are referring to Safari in your iPad)

I have written a new Quick Start article collecting all the important things you have not to miss to connect Actions and your computer.
Have a look at it and give me your feedback.
http://support.getactionsapp.com/customer/portal/articles/1425346-quick-start

If it doesn’t solve your issues you could also try with this article
http://support.getactionsapp.com/customer/portal/articles/769558-connection

.. and this one for the connection troubleshooting
http://support.getactionsapp.com/customer/portal/articles/769730-connection-troubleshooting

Let me know how you proceed, If these articles don’t solve your doubts, then we will discuss in detail your case.
I’ll do my best to help you solve your issues.

Let me know how you proceed

Warm regards

Marco

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